Information:
You (‘Client’)
The Halls Group trading as Halls Hosting and Lords Design based in the United Kingdom.
Registered office at The Halls Group, Sunnyhill, Witley, Godalming, Surrey, GU8 5RN
All services provided by The Halls Group may only be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United Kingdom laws or international treaties. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The client agrees to indemnify and hold harmless The Halls Group from any claims resulting from the use of service which damages the subscriber or any other party.
Prohibited are sites that promote any illegal activity or present content that may be damaging to our servers, or any other server on the Internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
Pirated software
Hacker programs or archives
Warez sites
To view all of our features in the MAX Plan please click here.
Have you got any questions regarding our MAX Plan? Do get in touch with us by clicking here. We are more than happy to help.
Acceptance:
It is not necessary for any Client to have signed an acceptance of our terms and conditions for them to apply. If the client has accepted a quote, paid for the invoice or brought our MAX Plan, then the client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. Any purchase or use of our services implies that you have read and accepted our terms and conditions in full and understand them.
Services:
The client must give information of what type of website, logo design or any bespoke software/services they would like us to make and give us all information required including images and text of what they want on their website. For an example a client will contact us asking us to build a sports website and gives us text for about us page, pricing for their services and images. It is important you tell us everything you want on your website and the type of website you want.
Unlimited Use:
Clients being on our MAX Plan, get fully unlimited use on the services we offer.
Logo:
If you would like us to make you a logo for your business or personal use then please tell us, all the information required, for an example like the name, the detail of what you want it to look like and a slogan (optional) . We will then send you up to 6 different logo concepts each time. Once you have agreed on the design of what we have made for you, then own the full copyright of that image. Any images that has not been accepted, are still the copyright of The Halls Group.
Bespoke Services:
If you require a bespoke service, then please give us as much information as you possibly can, this will help us give you the best service possible. We can do any type of services like HR software to invoice software to CRM software (Client relationship management). If you are not sure what type of service you want, please do get in touch with our Team to give you the best possible service for your needs.
Client Review:
The Halls Group will provide the client the opportunity to review the appearance and content of what we have done for you.
Turnaround Time:
The Halls Group will give the client an estimated time for the service you wish us to make (website, logo design, video editing, bespoke services etc) Sometimes the estimated time might be pushed forward or pushed back depending on what you have asked us to do for you. Once we have received all the information we have asked for, we will give you a time and date we believe the service should be finished by.
Failure to provide requested content:
The Halls Group is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. We ask that you provide all the required information in advance. On any occasion where progress cannot be made for your service, because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right put your project on hold. If your project involves Search Engine Optimisation, we need the text content for your site in advance so that the SEO can be Planned and completed efficiently. If you agree to provide us with the required information and subsequently fail to do within one week of project commencement, we reserve the right to hold the project. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so. You can contact us anytime if you have any questions regarding the above.
Annual Payment:
For annual payment, the full invoice must be paid in advance before we can start the
Monthly Payments:
We currently offer 2 options for monthly payments.
Option 1 – £50.00 deposit which needs to be paid upfront and then the monthly costs would be £17.50 for 11 months.
Option 2 – £100.00 deposit which needs to be paid upfront and then the monthly costs would be £13.20 for 11 months.
Deposits:
Deposits are only on pay monthly plans. Deposits are non refundable. Unless the client requests a cancellation before the project starts The deposit goes against the client’s invoice. After a year if the client counties with the Max Plan monthly option, they won’t need to pay for another deposit.
Invoices:
All invoices will be sent administered and sent from The Halls Group.
Web Design – Web Browsers:
The Halls Group will make every effort to ensure websites are designed to be viewed by most visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, Edge etc.). Client agrees that The Halls Group cannot guarantee correct functionality with all browser software across different operating systems. The Halls Group cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client.
Termination:
Termination of services by the Client must be requested in a letterhead letter and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will be honoured only on letterhead letter. Once you agree for the service you have asked us to make and design, then you are agreeing that you are fully satisfied with the work and no future refunds can be given for the fees paid. This does include everything in our Halls MAX Plan.
Indemnity:
All The Halls Group services must be used for lawful purposes only. You agree to indemnify and hold The Halls Group harmless from any claims resulting from your use of our service that damages you or any other party.
Copyright:
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants The Halls Group the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting The Halls Group permission and rights for use of the same and agrees to indemnify and hold harmless The Halls Group from all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions.
A contract for website design and/or placement shall be regarded as a guarantee by the Client to The Halls Group that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested. The Halls Group retains the full copyright to the design, source code, images etc of all services we have made for the client. If the Client wants the full design, source codes, images etc made by The Halls Group will only be granted if prior write agreement is made by The Halls Group and a small fee might have to be paid before anything is agreed regarding our copyright.
Without written agreement from The Halls Group the ownership of the design and all the code made by The Halls Group remains the property and copyright of The Halls Group. We reserve the right to charge you extra to get the source code of our design. If you download or use our design on another hosting company or any other company, we will take legal action if no written agreement has been made by The Halls Group. We also reserve the right to hide the source code from being accessed if necessary to protect our copyright and data. These terms of use grant a non-exclusive limited license so that the Client can use the design on one domain name only, unless agreed otherwise. The Client is not permitted to use our service for more than one domain without prior written agreement between the Client and The Halls Group. The Client agrees that resale or distribution of the completed files is forbidden unless prior written agreement is made between the Client and The Halls Group. The Client agrees to abide by the terms of any third-party software or media included within any work done for the Client. Examples of this include, but are not limited to, Google maps, Media under the Creative Commons license, RSS feeds, Open Source GPL Software etc.
Content Management Systems:
All our website design is based on WordPress. WordPress is one of the most advance program in the world. We use the main core of the software of WordPress and adapted and make it even better using our own software. Client will have access to the admin part of WordPress, but it will be limited access to stop client messing around settings on the website. If the client wants full admin settings then we will be happy to do this, but if you change any of the settings on it we are not liable to change them back to make the website work correctly again. WordPress is an open source software which allows companies like ours to adopt and make it more powerful.
Design Credit:
A link to Halls Hosting will appear in either small writing or by a small graphic logo at the bottom of the Client’s website. The writing or logo will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a small fee will be applied. The Client also agrees that the website for the Client may be presented in The Halls Group portfolio. If the Client removes the design credits without informing us, we reserve the right to suspend the client account until the logo or small writing is restored.
Google AdWords:
Google AdWords is a great way for our clients to get their brand in the market, new clients and keep returning clients. The Halls Group will only mange the account to make sure the adverts are reaching the full potential. The client must instruct The Halls Group to make the adverts on Google AdWords. The client agrees that The Halls Group will not be liable to pay any invoices on Google AdWords or add credits to the clients account. The client is fully responsible for their Google AdWords account. The client also agrees to give The Halls Group login details for our team to make the correct adverts. Any adverts we make after the client has instated us to do so will get an email of the estimated cost from Google.
Post-Placement Alterations:
The Halls Group cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
Domain Names:
The client main domain will be renewed every year from The Halls Group as part of our MAX Plan, any additional domains the client owns will get 60% off discount each domain. If we pay for the domain and then the client cancels the services with The Halls Group we will keep the domain until the client has paid the domain fee with have paid.
General:
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.
Governing Law:
This Agreement shall be governed by English Law.
Moving your website away from us:
We don’t like to think of a client leaving us, but if a client should wish to maybe move their services away from us, then we will be happy to assist with this transfer happening. However, we do need to make you aware of the following:
Providing all your account payments are up to date, we will then assist you with a transfer to another web host, or web design company. They will need to contact us directly, so we can make sure the transfer completes without any unnecessary disruptions.
ONLY your content files and associated files that make the website work on internet will be transferred. Any work-up files, ORIGINAL images created by ourselves, help files or other non-essential file, program or software/script will not be transferred to your new provider or source code without agreement (see under copyright)
If your website employs the use of a database, then only the database content will be transferred. It will be up to your new supplier to provide the necessary database systems to import the data to.
IMPORTANT: We cannot guarantee or accept any liability whatsoever for downtime associated with the transfer process, nor can we guarantee that your existing website “as it is” will work flawlessly on another web hosting server. You will need to make sure with your new provider that they will be able to ensure that your website files are compatible with their own specific hosting system.
Hosting:
As being a MAX Plan client, you will be added to our top Plan called “Platinum” As such the client must agree to The Halls Group Legal Agreements – Order Terms and Conditions, Terms of Use and the Privacy Policy.
Liability:
The Halls Group hereby excludes itself, its Employees and or Agents from all and any liability from:
Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of The Halls Group to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
Severability:
Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.
Maintenance:
As part of being a Halls MAX Plan client we will always make sure your website and bespoke software is always up to date, fix bugs, keep it secure and much more. We will look after your services for the full duration of a year with The Halls Group.
No Limit on The Halls Group Engagements:
The client shall agree that any agreement entered into does not prevent The Halls Group from providing similar services to other clients using the general marketing concepts and the know-how and experience gained hereunder or from developing/maintaining products or services which might be competitive with the deliverables and materials provided by The Halls Group
Parts:
As noted in our copyright section, we reserve the right to restrict parts of the “admin area” of the services we offer (website backend software and the backend software of a bespoke services). This is to protect our source code and copyright of our design. Master logins, theme coding, plugins, users, pages or other areas might be restricted. If there is something you need to update on the website just send us a support ticket and we will be happy to help. (This is part of our WebCare services) If you need access to users for an example then we will be happy to do this only on request. The reason why we restrict access to areas is because there is some services we need active to make sure the website or bespoke services is running correctly. By removing or deactivating one then it could break the website design or bespoke software which we will not fix.
Remote:
As we have a number of web design clients, we had to design a system where we can remotely access website under one “master login” This is to help us quickly connect to your website if you’re having any problems, something needs updating, or anything else. You agree for this remote service to be added to your website.
Contract:
The Halls MAX Plan is a full one-year contract. Either party can cancel at any time but no refunds will be given.
Time Limits:
As part of our Halls MAX Plan, as stated several times in our MAX Plan terms, everything is unlimited of the amount of changes, producing, editing etc. We have set limits on what we can do. For an example if a client wants a brand-new website theme and then signs off on that theme. A few weeks later they want us to completely re do the theme from scratch and start all over again. We won’t make a brand-new theme from scratch, we will only do a brand-new theme for the client after 4 weeks from the original one that has been signed off from the client. The client agrees to the time limits. Below is the time limits we have set for certain products we offer in our MAX Plan. On rare occasions when we are busy, we might have to put projects back a few days or weeks, so we can finish the work we have already started to make for other clients.
Web Design – After 4 weeks from the date the client signs off.
Logo Design – After 2 weeks from the date the client signs off.
Image/Photo Editing – After 1 weeks from the date the client signs off.
Bespoke Software – After 3 weeks from the date the client signs off.
Bookings:
The client agrees when becoming a MAX Plan client, there will sometimes have to be booked in when they want work to be carried out by our team. The client must send us all the information they want us to make before any work is carried out (see under “Failure to provide requested content”, our team will then send an estimate time scale to the client. Then our team will book in the work for it to start. On vary rare occasions when we are busy, we might have to put projects back a few days or weeks, so we can finish the work we have already started to make for other clients.
Cancellation and Refunds
If you no longer wish to continue with your Halls MAX Plan, please submit a cancellation request as soon as possible. We reserve the right to contact you beforehand to confirm the cancellation request or to see if there is anything different we can offer you.
If your renewal date is shortly coming up, you need to do the request at least 7 days before your services are due to be renewed. The client acknowledges that, termination of the agreement for any reason will result in us ceasing to provide the services we offer or made, with the consequences that flow from such cessation, including (but not limited to), deletion of data of all data.
Please click here to see how to cancel your services. Once you have submitted your cancellation request. Please note once we have started your request we can’t stop it half way through the process, all your data on our servers will be removed. If you have sent a cancellation request by accident, you must get in touch with us immediately. When the cancellation process has finished we will get in touch once its finished to confirm your request, there is no way for us to recover any of your data.
Unfortunately, because of the nature of our services we offer, we can’t issue any refunds after a service has been made.
If you do a chargeback (refund from the payment provider you use e.g. bank) you will be liable to pay £30 of the fees we are charged plus the full amount of the MAX Plan fees that hasn’t been used. For an example if you take Halls MAX Plan out in May and then do a Charge back in September you will be liable to pay the rest of the remaining months. if you don’t pay this chargeback “fee” and you would like to carry on being a client of ours then you must pay the chargeback and the rest of the remaining months. If the client doesn’t pay the chargeback and the reaming months we will take legal action or look at different ways of recovering the costs. Your services will also be suspended until the invoice has been paid in full.
Discounts:
After the one-year contract has ended with The Halls Group and you wish to carry on with some or all services in our Halls MAX Plan you will be entitled to a MAX Loyalty Rewards. If the client ends the MAX Plan, and leave us completely and then comes back to The Halls Group no discounts will be horned, you can read more about our discounts by clicking here.
Notification of Changes
Terms:
We reserve the right to change these conditions from time to time as it sees fit and your continued use of the site and our hosting services & web design will signify your acceptance of any adjustment to these terms. The terms can be changed at any time and we reserve the right of not informing you. As of yet we have never changed our terms without informing out clients. We will always keep all our old terms so clients can see the differences in our term changes.
Privacy Policy:
If there are any changes to our privacy policy, we will announce that these changes have been made via relevant channels. If there are any changes in how we use our site clients’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or subscribing for any of our services indicates your understanding, agreement to and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
Questions:
If you have any questions at all regarding the above terms, then please contact our support team by submitting a ticket or emailing us on support@hallshosting.co.uk
