Client:
Refers to you.
Company:
The Halls Group, also known as HallsMAX, Halls Hosting, HallsCRM, HallsWebCare and The Halls Group, located in the United Kingdom with a registered office at The Halls Group, Sunnyhill, Witley, Godalming, Surrey, GU8 5RN.
Acceptable Use:
All services provided by The Halls Group must be used for lawful purposes only. This includes complying with United Kingdom laws and international treaties. Prohibited activities include the transmission, storage, or presentation of copyrighted, threatening, obscene, or trade secret-protected material. The client is responsible for any claims arising from the use of services that harm the subscriber or any other party.
Prohibited Content:
Sites promoting illegal activities, content harmful to servers, or links to such materials are not allowed. Examples of unacceptable content include pirated software, hacker programs, and Warez sites.
HallsMAX Plan Features:
Explore all features included in our HallsMAX Plan by clicking here.
Contact Us:
For any inquiries about our HallsMAX Plan, please reach out to us by clicking here.
Acceptance:
Clients are not required to sign an acceptance of the terms and conditions for them to be applicable. Acceptance is implied when a client accepts a quote, pays an invoice, or subscribes to our HallsMAX Plan. By using our services, you agree to the terms and conditions.
Services:
Clients are required to provide detailed information about the type of website, logo design, or bespoke software/services they need. This includes images and text specifications. Clear communication about your requirements is essential.
Unlimited Use:
Clients on our HallsMAX Plan enjoy unlimited use of our services.
Bespoke Services:
If you need a customised service, please provide us with detailed information to ensure we deliver the best possible service tailored to your needs. We offer a wide range of services, from HR software to invoice software to CRM (Client Relationship Management). If you’re unsure about the service you require, feel free to contact our team for personalised assistance.
Client Review:
You will have the opportunity to review the appearance and content of the work we have completed for you.
Turnaround Time:
We will provide you with an estimated timeline for the service you request, such as website creation, logo design, video editing, or bespoke services. The estimated time may be adjusted based on the complexity of the task. Once we have all the necessary information, we will communicate a completion date to you.
Failure to Provide Requested Content:
To ensure efficient workflow, we kindly request that you provide all required information in a timely manner. If there are delays due to missing information, we reserve the right to pause your project. For projects involving Search Engine Optimization (SEO), timely provision of text content is crucial for efficient planning and execution. Failure to provide necessary information within one week of project commencement may result in project suspension.
Annual Payment:
Full payment for annual services must be made in advance before we commence work.
Monthly Payment:
£150.00 deposit upfront, followed by monthly costs of £15.00 per month for 11 months.
Deposits are non-refundable unless a cancellation is requested before project initiation. The deposit is deducted from the client’s invoice. Clients continuing with the HallsMAX Plan monthly option after a year do not need to submit another deposit.
Failure to pay for the monthly payment, will result in the HallsMAX Plan package to be suspended until all invoices are back up to date.
Invoices:
All invoices will be generated and sent by our sister comany Halls Hosting.
Web Browsers:
The Halls Group endeavors to create websites that can be viewed by a wide range of visitors. Our websites are optimized to function on popular current browsers like Firefox, Internet Explorer 8 & 9, Google Chrome, Edge, etc. Please note that while we strive for compatibility, we cannot guarantee seamless functionality across all browser software on various operating systems. The Halls Group is not liable for web pages that may not display correctly on new browser versions released after the website handover to the client.
Termination:
Termination of services by the client must be formally requested via Halls Hosting. To do this, please click here to follow our help guide.
Under no circumstances will we process the request on your behalf. You must initiate the cancellation via our website. This security measure is in place, and we do not accept cancellation requests via phone, email, social media chats, or WhatsApp.
Once your request has been processed, you will lose access to all features within the HallsMAX Plan, including web hosting, email hosting, HallsCRM, and HallsWebCare.
If we have paid for plugins on your website, we will remove these from your site before backing up your website. This is because the paid plugins are on a subscription paid by us.
We will create a complete backup of your website. You’ll have 7 days to download this data before we remove it from our services. If you’re using HallsCRM, please note that it cannot be transferred to another host. HallsCRM is an in-house CRM system, and any data within it (such as invoices and customer information) will be downloaded and sent to you.
By agreeing to the services provided and designed by us, you confirm your satisfaction with the work, and no refunds will be issued thereafter. This policy applies to all features of our HallsMAX Plan
Indemnity:
All services provided by The Halls Group must be utilized for lawful purposes only. By using our services, you agree to indemnify and safeguard The Halls Group against any claims arising from your use of our services that may cause harm to you or any other party.
Copyright:
The client retains the copyright to data, files, and graphic logos they provide and grants The Halls Group permission to publish and utilize these materials. It is the client’s responsibility to obtain the necessary permissions and rights to use any information or files that are copyrighted by third parties. The client also agrees to indemnify and hold The Halls Group harmless from any claims arising due to the client’s negligence or failure to secure proper copyright permissions.
By entering into a contract for website design or placement, the client guarantees to The Halls Group that all required permissions and authorizations have been obtained. The Halls Group may request evidence of these permissions. We maintain full copyright over the design, source code, images, etc., of all services created for the client. Should the client wish to acquire full rights to these elements, a prior written agreement and possibly a fee negotiation with The Halls Group is required.
In the absence of written consent from The Halls Group, the ownership of the design and code remains with us. Additional charges may apply for access to the source code. Unauthorized use of our design on other platforms may result in legal action. We reserve the right to protect our copyright and data by restricting access to the source code if necessary. These terms provide a non-exclusive limited license allowing the client to use the design solely on one domain name, unless otherwise agreed upon. The client must not use our services for more than one domain without a prior written agreement with The Halls Group.
The client agrees not to resell or distribute completed files without prior written consent. Furthermore, the client must adhere to the terms of any third-party software or media incorporated into the work. This includes but is not limited to Google Maps, media under the Creative Commons license, RSS feeds, and Open Source GPL Software.
Content Management Systems:
Our website designs are built on WordPress, known as one of the most advanced programs globally. We utilize the core software of WordPress and enhance it further with our own tools. Clients will have access to the admin section of WordPress; however, this access will be limited to prevent inadvertent changes to website settings. If a client desires full admin privileges, we can accommodate this request, but any changes made by the client may not be reverted by us to ensure the website functions properly. WordPress, being an open-source software, enables companies like ours to customize and enhance its capabilities.
Design Credit:
A link to HallsMAX will be displayed discreetly at the bottom of the client’s website, either in small text or via a modest graphic logo. The appearance of this link will be harmonized with the overall design of the site. Should a client wish to remove the design credit, a nominal fee will be charged. The client also consents to the inclusion of their website in The Halls Group’s portfolio. In cases where the client removes the design credits without prior notification, we reserve the right to suspend the client’s account until the logo or text is reinstated.
Post-Placement Alterations:
The Halls Group cannot be held accountable for any modifications made by a third party to the client’s pages after installation. These alterations may include additions, modifications, or deletions, among others.
Domain Names:
The client’s primary domain will be renewed annually by The Halls Group as part of our HallsMAX Plan. The domain ending in .co.uk , .uk , .org.uk will be renewed by The Halls Group any other domains will need to be covered by the client. In the event that we cover the domain renewal cost and the client later terminates services with The Halls Group, we will retain ownership of the domain until the client settles the outstanding domain fee.
General:
These Terms and Conditions take precedence over all prior representations, understandings, or agreements. The client’s signature or payment of an advance fee signifies agreement to and acceptance of these Terms and Conditions. Online payment is considered acceptance of our terms and conditions.
Governing Law:
This Agreement will be governed by English Law.
Moving Your Website Away:
While we hope our clients remain with us, should a client decide to transfer their services elsewhere, we are committed to facilitating a smooth transition. Here are some important points to consider:
Assuming all invoices payments are paid, we will support the transfer to another web host or web design company. The new provider must contact us directly to ensure a seamless transfer process.
Only your content files and essential associated files required for website functionality will be transferred. Any proprietary work-up files, original images created by us, help files, or non-essential files, programs, or software/scripts will not be transferred without agreement (refer to copyright terms).
If your website utilizes a database, only the database content will be transferred. Your new provider will need to arrange the necessary database systems for importing the data.
It is important to note that we cannot guarantee or be held liable for any downtime during the transfer process. Furthermore, we cannot ensure that your current website will function flawlessly on another web hosting server. It is the client’s responsibility to confirm with the new provider that their hosting system is compatible with your website files.
Hosting:
As a HallsMAX Plan client, you will be enrolled in our top-tier plan known as “Ultimate.” The client must adhere to Halls Hosting Legal Agreements, including the Order Terms and Conditions, Terms of Use, and the Privacy Policy.
Liability:
The Halls Group, along with its Employees and Agents, shall not be held liable for:
Loss or damage resulting from inaccuracies.
Loss or damage due to omissions.
Loss or damage caused by delays or errors, whether due to negligence or other causes during the website production.
Loss or damage to clients’ artwork/photos provided for the site, regardless of whether the loss or damage is due to negligence or other reasons.
The total liability of The Halls Group to the Client for any claim or breach of this Agreement, regardless of negligence, shall be limited to the charges paid for the Services under this Agreement related to the specific breach.
Severability:
Any invalid, illegal, or unenforceable provision shall be substituted with a mutually acceptable valid, legal, and enforceable provision that aligns closely with the parties’ original intentions.
Maintenance:
As a HallsMAX Plan client, we are committed to keeping your website and bespoke software updated, resolving bugs, ensuring security, and more. We will maintain your services throughout the entire year.
No Limit on The Halls Group Engagements:
The client acknowledges that any agreement made does not restrict The Halls Group from offering similar services to other clients based on general marketing concepts and the knowledge and expertise gained. The Halls Group may also develop and maintain products or services that could compete with the deliverables and materials provided by The Halls Group.
Copyright Restrictions:
In accordance with our copyright policies, we retain the right to limit access to certain parts of the “admin area” of the services we provide, including the website backend software and bespoke services backend software. This restriction is in place to safeguard our source code and design copyright. Access to master logins, theme coding, plugins, users, pages, or other areas may be restricted. If you require updates on the website, simply submit a support ticket for assistance. Access to users will be granted upon request only. Restrictions are in place to ensure the proper functioning of the website or bespoke services. Altering or deactivating certain components may disrupt the website design or bespoke software, which we will not rectify.
Remote Access:
To efficiently support our web design clients, we have implemented a system that allows remote access to websites under a single “master login.” This enables us to promptly address any issues, updates, or other requirements. By using this remote service, you consent to its inclusion on your website.
Website Design Questionnaire:
Before HallsMAX begins designing the website, the client must complete the Website Design Questionnaire. We utilise all the information provided in the questionnaire to fulfill the website design. If any information is missing, we will request it from the client. The Halls Group cannot be held liable if any necessary information is absent.
Website Design by a 3rd Party:
The client has the option to engage a third-party to design their website. However, HallsMAX will not assume liability for the website, any subsequent updates, or changes unless the website has been fully transferred over to HallsMAX.
Contract Terms:
The HallsMAX Plan entails a full one-year contract. Either party can terminate the contract at any time, but refunds will not be provided.
Time Limits:
Under the HallsMAX Plan, although changes, edits, and productions are unlimited, there are specific time limits in place. For instance:
Web Design: A new theme can be developed four weeks after the client signs off on the original theme.
Bespoke Software: Development can begin three weeks after the client approves the initial software design.
These time limits ensure efficient project management. In rare circumstances of high workload, projects may be slightly delayed to accommodate ongoing work for other clients.
Booking Process:
As a HallsMAX Plan client, you agree to schedule work with our team when needed. Before commencing any work, the client must provide all necessary information (refer to “Failure to provide requested content”). Our team will then estimate the time required and schedule the work accordingly. In rare instances of high demand, projects may need to be rescheduled to ensure timely completion of existing work for other clients.
HallsCRM (Software as a Service):
HallsCRM is a customer relationship management (CRM) software designed to enhance customer relationships for businesses of all sizes. Its clean and modern interface makes it user-friendly, allowing businesses to present a professional image to their customers. HallsCRM offers a range of features to improve customer interactions, including project management, lead tracking, customer management, and financial tools.
Clients using HallsCRM do not own the software, service, or source code. However, they retain ownership of all data stored within HallsCRM, including customer details, quotes, invoices, tasks, and projects.
It’s important to note that HallsCRM cannot be transferred to another hosting company. If a client cancels their HallsMAX plan, they will lose access to HallsCRM.
Additional terms do apply; please click here to read them.
Reserve Clause:
The Halls Group retains the authority to alter the services provided in our HallsMAX Plan, which may involve adding, removing, or modifying services. These changes can be made at any time without advance notice. Nevertheless, we will endeavor to promptly inform you of any modifications.
Cancellation Policy:
If you wish to cancel your HallsMAX Plan, please submit a cancellation request. We may contact you to verify the cancellation request.
To cancel before your renewal date, the request must be made at least 7 days in advance. Termination of the agreement will result in the cessation of services provided, including data deletion.
Once you have initiated the cancellation process, it cannot be halted midway. All data stored on our servers will be deleted. In case of accidental cancellation requests, immediate contact is necessary. After completion, we will confirm the cancellation, and data cannot be recovered.
Refunds Policy:
Due to the nature of HallsMAX services, refunds are not issued post-service delivery. Therefore, if we have created your website or bespoke software and the client signs off, no refunds will be provided.
However, if the client requests a refund, we will honor it for website hosting only. If you have paid annually, you will receive a refund for the months you have not used. For example, if you paid for an annual invoice in January and decide to cancel your hosting in March, you will not receive a refund for January, February, or March, but you will be refunded from April to December. The refund process will take no longer than 31 days.
Chargeback Policy:
In the event of a chargeback (refund initiated by your payment provider), you will be responsible for covering a £30 fee plus the outstanding HallsMAX Plan fees for the unused period. For instance, if you subscribed in May and initiate a chargeback in September, you must settle the remaining months’ fees.
Failure to pay the chargeback fee and remaining dues will lead to suspension of services until full payment is received. Legal action or alternative recovery methods may be pursued to address outstanding costs.
Service Sharing Restriction:
The HallsMAX Plan is designed exclusively for the benefit of the contracted party (the client) and may not be shared, sublicensed, or transferred to any other individual, company, or legal entity. The client is prohibited from assigning, transferring, or delegating any rights or responsibilities under the HallsMAX Plan to third parties, including other clients or companies. Any breach of this sharing or transfer prohibition may result in immediate termination of the HallsMAX Plan by our company. Legal action may be taken against the client for any damages arising from unauthorized sharing or transfer of the HallsMAX Plan.
The client acknowledges that the HallsMAX Plan is licensed on a per-company basis. If the client operates multiple companies or projects, each entity must separately purchase and maintain a distinct HallsMAX Plan subscription. Sharing, combining, or interchanging the HallsMAX Plan between different entities is not permitted.
Notification of Changes:
We retain the right to modify these conditions as we deem appropriate, and your continued use of our website, hosting services, and web design signifies your acceptance of any adjustments made to these terms. The terms may be altered at any time, and we reserve the right not to notify you. However, please note that we have never made changes to our terms without informing our clients in the past. We will always maintain records of previous terms so that clients can compare and identify any differences in our term changes.
